Children's Commissioning Support Resource

CCSR Terms and Conditions


About CCSR

The Children’s Commissioning Support Resource (CCSR) ( is a service aimed at supporting the process of finding appropriate care settings for looked after children in Wales. It is a successful joined-up collaborative initiative from the Children's Commissioning Consortium Cymru (4Cs), independent care providers and Data Cymru.

The service is hosted, developed and managed by Data Cymru (“we”) and is centred around a real-time database which allows users to match children with provision based on a profile of their requirements.

Terms of use

CCSR is a restricted access tool. Access is restricted to the following users (“you”):

  • commissioners and resource finder officers within Welsh local authorities; and
  • employees of independent/voluntary care providers.

Certain Data Cymru employees and employees of the Children’s Commissioning Consortium Cymru (the 4Cs) will also have access to the service in order to manage and maintain the service.

These terms of use (together with the documents referred to in it) tell you the terms of use on which you may make use of the CCSR service.

Please read these terms of use carefully before you start to use CCSR, as these will apply to your use of the service. We recommend that you save, or print, a copy of this for future reference.

By using CCSR, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our service.

Changes to these terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Subscription fees

Local authority subscriptions to the service are managed by the 4Cs. Provider fees vary depending on whether the provider is part of the all-Wales Framework operated by the 4Cs.

Non-framework providers are subject to a standard subscription cost of £500 (plus VAT) per year. Framework provider costs are higher and are proportional to the size of the provider.

To maintain coherence and consistency with regulatory bodies; CCSR provider accounts reflect the registered provider noted in the registration certificates of regulated settings/services. A CCSR subscription is required for each registered provider.

All providers using CCSR will be subject to the same subscription mechanism. We will invoice your nominated finance contact for your annual subscription during the first quarter of the financial year, using the email address provided during registration.

New providers joining after 1 October in any given year will be charged half the annual cost of subscription for that year. They will be charged the full annual subscription in subsequent years.

Cancelling a subscription & refunds

To cancel your subscription please contact the CCSR Helpdesk to discuss the staged process of cancellation.

No refunds of subscription are offered regardless of when you cancel.

Accessing the service

The Children’s Commissioning Support Resource (CCSR) requires users to register in order to use the resource. During registration, we ask you for personal information, in order to create a user profile.

The information you provide will be used to create and manage your account. Certain information is mandatory - such as your name, valid email address, 1st line of your address, postcode and telephone number. Anonymous registrations are not accepted. Your username will be a system generated hybrid of your first and last name.

Both the 4Cs and ourselves can register new users. We may ask you to complete a short form to collect the details which will then be used to create your user account.

Providers can request multiple user accounts per provider registered on CCSR.

New provider registration

When registering as a new provider on CCSR you will need to complete an online form:

You will be asked to provide three contact types for use in the CCSR system. These can all be the same person, or they can be different people.

  • Main point of contact - The contact listed in CCSR for the organisation. This would normally be a referrals manager or similar, and would be someone who would be contacted about placements and vacancies.
  • Nominated CCSR user - The contact(s) responsible for maintaining and updating the CCSR database entry for the organisation. This includes keeping vacancies up to date, adding and maintaining care setting information and responding to placement tenders/referrals etc. You can set up two nominated CCSR users during the registration process. Additional users can be set up following successful registration.
  • Finance contact - The main contact for all finance queries including subscription fees, invoices, purchase orders etc.

As part of the registration process, care providers are also asked to provide information about their registration certificate. We use this information to validate provision against reference information provided to us by the Care Inspectorate Wales and OFSTED. The CCSR provider account name will reflect the company name listed as the registered provider in the registration certificate.

Conduct and responsibility

We expect you to exercise good manners and consideration when using CCSR.

You are solely responsible for all content you publish in CCSR. Data Cymru accepts no responsibility for any consequences incurred by the use of the service, or for any of the content added by its users.

You are responsible for all content you use, communicate or publish during your use of the service. As such you must ensure that you have all the consents, licences, permissions and that you are authorised by law to display the content that you are using in relation to the service.

We do not accept any responsibility for arrangements made between users and cannot act as an intermediary. We do not vet or assess the integrity of the users. If you collaborate with users you do so solely at your own risk.

You will be provided with a user login and password when you register. You must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these terms of use.


Please note we reserve the right to schedule downtime of the service for maintenance, repairs and service improvements - this will be done during non-business hours.

We will not be liable to you if for any reason our service is unavailable at any time or for any period.

Data management

We have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.

We use sub-processors, NSUK, to store our data safely and securely. All data is stored in the UK.

Data protection

Data Cymru will at all times comply with the Data Protection Laws. For more information on how we protect the personal data we collect from you, please see our Privacy policy.

Data Cymru acts as Data Controller for any personal data you are asked to provide when you register with the system.

Your specified username and actual name may be visible to other users in certain areas of the service. All other details are completely confidential and we do not pass any of your personal information to third parties

We use Sub-Processors, NSUK, to store our data safely and securely. As such, they operate within the terms set out by us. All data is stored in the UK.

Data Cymru acts as a Data Processor for all data you enter or upload to the CCSR service. This means that you are the Data Controller. We have no mandate to review the quality, accuracy or content of contextual information relating to a looked after child or carer. We encourage the input of accurate and timely information.

We will at all times limit access of your personal data to employees that have signed appropriate confidentiality agreements.

We will at all times maintain appropriate physical and organisational measures to protect personal data belonging to you and/or shared by you and ensure it is secure. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.

Where appropriate, information will be stored for only as long as it is needed or required by statute and will be disposed of appropriately. CCSR protocol is to not delete records, as maintaining a data audit trail documenting steps taken to identify placements for looked after children is important and may be used by local authorities for multiple circumstances. However, where necessary, we will anonymise your profile.


We may share aggregated and anonymised data from CCSR with agencies such as the 4Cs, local authorities, and independent/voluntary organisations who sign-up to using the service.

Limitation of liability

Nothing in these terms of use excludes, or limits, our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms that may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our service; or
  • use of or reliance on any content displayed in our service.

If you are a provider, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our service or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. We have no control over the contents of those sites or resources.

Intellectual property rights

You may print off copies and download extracts of any page(s) from our service for your personal use or for other people who you may be representing. You may draw the attention of others within your organisation to the information posted within the service.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content in our service must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from either our licensors or us.

If you print off, copy or download any part of our service in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


We do not guarantee that our service will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our service. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our service, the server on which our service is stored or any server, computer or database connected to our service.

You must not attack our service via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our service will cease immediately.

Applicable law

English law governs these terms of use, its subject matter and its formation. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.


If any clause or sub-clause of these Terms and Conditions is determined to be unenforceable by a competent court holding the proper jurisdiction, that clause or sub-clause will be severed and shall not affect the remainder of the agreement, including any other clauses or sub-clauses.

Contact us

To contact us, please email:

Thank you for using CCSR.